Your Office 365 administrator is informed by email, and will contact you regarding your password reset. If your Office 365 administrator has not previously enabled your account for 'self-service password reset' then your password can only be reset by your Office 365 administrator. In the bottom text box, type the characters seen in the picture (or the words heard in the audio).In the top text box, ensure that your User ID is correct.

If you are confident that your user ID is correct, but unsure of your password, then proceed as follows. Check your username and password and attempt to sign in again if either were entered incorrectly the first time.If you attempt to sign in and fail, then you will receive a similar message to the following. Office 365 users with 'self-service password reset' previously enabled by an administrator. Office 365 users with administrator privileges. The following Office 365 users are exceptions to the general rule and can reset their own Office 365 password: This short article explains the steps to take to gain assistance and reset your Office 365 password. If you are an Office 365 user and you've forgotten your Office 365 password then you must seek assistance to have your password reset. This article is intended for use by Office 365 users.

Enable self password reset office 365